News IT Support Rates

09/15/08: CRC is having a Warhammer Online Showcase in our cybercafe. We are offering 7-day free trials with no credit card required to sign up,  and free time in the café to try the game starting September 18th. 
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05/20/08: CRC now allows our clients to check on the live status of their work orders. You must have your work order & customer number in order to use the system.
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01/15/08: CRC now has Savage 2: A Tortured Soul in the cybercafe for the PC! Come check out this great new MMORPG!
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01/11/08: CRC now has Virtua Fighter 5 for the XBox 360. Come check out this fun fighting game!
 
In-House Tech Service
(1 hour minimum)
$75.00/hour
In-House Priority Tech Service
(1 hour minimum)
Skips the queue/next on bench, or after hours 5pm-10pm
$112.50/hour
In-House Emergency Tech Service
(1 hour minimum)
Immediate Service, 10pm-7am, or Holidays
* We will work on the issue non-stop until it's resolved
$150.00/hour
On-Site Tech Service
(0.5 hour minimum)
$95.00/hour
$20.00 Trip Fee (non-contract clients)
On-Site Tech Emergency Service
Immediate Service, 10pm-7am, or Holidays
* We will work on the issue non-stop until it's resolved
$190.00/hour
Data Backup Service
30 day retention on our servers
$30.00
Remote Control / Phone Tech Support
* non-contract customers must provide a credit card before service begins
(0.5 hour minimum)

Download Remote Vista Support Tool

$75.00/hour
Pickup / Delivery $35.00
 
Maintenance contract rates available for regular clients - call, or ask your on-site technician for details

Availability

Typical response time is 24-48 hours for appointments. Emergency response time is 1-4 hours. Average turnaround time for in-house upgrades or repairs is 48 hours.