| In-House Tech Service (1 hour minimum) |
$75.00/hour |
| In-House Priority Tech Service (1 hour minimum) Skips the queue/next on bench, during regular business hours only |
$112.50/hour |
| In-House Emergency Tech Service (1 hour minimum) Immediate Service, after hours (5pm - 7am on weekdays), or Holidays * We will work on the issue non-stop until it's resolved |
$150.00/hour |
| On-Site Tech Service (1 hour minimum) |
$95.00/hour $20.00 Trip Fee (non-contract clients) |
| On-Site Tech Emergency Service Immediate Service, 10pm-7am, or Holidays * We will work on the issue non-stop until it's resolved |
$190.00/hour |
| Data Backup Service 30 day retention on our servers |
$30.00 |
| Remote Control / Phone Tech Support * non-contract customers must provide a credit card before service begins (0.5 hour minimum) Download Remote Vista Support Tool |
$75.00/hour |
| Pickup / Delivery | $35.00 |
| Maintenance contract rates available for regular clients - call, or ask your on-site technician for details | |
Availability Typical response time is 24-48 hours for appointments. Emergency response time is 1-4 hours. Average turnaround time for in-house upgrades or repairs is 48 hours. |
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